Terms & Conditions
TERMS AND CONDITIONS
At The Farm Butcher, we aim to give you an excellent online shopping experience. Please ensure that you have read the following terms and conditions carefully before using The Farm Butcher; they set out what you can expect from us and the terms on which you agree to be bound as and when you place your order.
0. COVID-19 - SPECIAL CONDITIONS
During this time of uncertainty, please note below some reminders about our terms & conditions:
Please allow adequate preparation time to avoid disappointment. Last orders will be accepted at 12 midnight GMT the day prior to requested delivery.
Unfortunately, we are unable to cancel or amend delivery times on any orders once they have been confirmed.
Please bear with us as we work to get through all enquiries and allow up to 24 hours for us to get back to you.
1. BECOMING A CUSTOMER
1.1 To place an order with us, you must be over 18 years of age, require delivery in our area and have a credit or debit card acceptable to us in your name.
1.2 We reserve the right to decline any order or to suspend your Account with us at our discretion.
1.3 Our Terms and Conditions will apply when you place your order.
2. YOUR ACCOUNT
2.1 If you wish, you may set up an online account with us to make each visit to our website easier. If you do this, you will be given a user name and a password to use each time you place an order with us.
2.2 You are responsible for all activity on your account. You should ensure that your username and password are known only to you and that access to your computer is restricted to prevent any unauthorised use of your account. You must inform us immediately if you believe your password has become known to anybody else or has been or may be used in an unauthorised manner.
2.3 Please ensure that the information you provide us with is correct and up to date and notify us as soon as possible of any changes.
3.1 This website is operated by The Farm Butcher. Once you have placed an order on the website we will confirm your order by sending an email to the email address you have provided. This email will list all products you have ordered, the price and delivery details. This is not an acceptance by us. A legally binding contract will only arise once we have completed delivery of the goods to you.
3.2 If you have entered an incorrect email address and receive no email purchase confirmation and/or any other details are incorrect then the onus is on you to contact us to amend your details and we can not be held responsible for the entering of incorrect information or your email service provider spam filtration.
4. AMENDING OR CANCELLING THE CONTRACT
4.1 The confirmation email we send will set out the latest time that you may amend or cancel your order, being 1200 midnight 2 days before your scheduled date of your delivery (the “cut-off time”). Please note that during our festive dispatch period (1st December- 31st December each year) (the “festive cut off time”) you must provide us with 7 days notice prior to despatch to amend or cancel your order. Please refer to Covid-19 special conditions for our amended terms for cancellation or amendments to orders until otherwise stated. During the current climate, we may be unable to cancel or amend any orders placed on the website after they have been confirmed.
4.2 Should you wish to cancel your order after the cut off time or after the festive cut off time but prior to delivery, we may charge you in full for an amount equal to the value or your order, including any delivery cost.
4.3 Any cancellation must be sent to us by email to firstname.lastname@example.org within the cut-off time or festive cut off time.
4.4 Where you order goods that are unavailable for any reason, we shall notify you and we will either send a replacement product with your order, or organise a full refund or a voucher within two working days.
5. PRICE AND DELIVERY CHARGES
5.1 The price of the goods will be as quoted on the website at the time you confirm your order by clicking “Checkout” and will be inclusive of VAT (if applicable) or any other tax and, subject to paragraphs 5.2 and 6 below, delivery.
5.2 The delivery charge applying to your order shall be set out at the time you checkout. No standard delivery charge shall be applied to orders with a value of £85 or more (except during our festive dispatch period 17th December-31st December each year) orders below that value shall be subject to a delivery charge of £8.99
5.3 We will debit the total cost of your order, including any delivery charge or packaging cost that may be applied, from your debit or credit card at the time you place your order.
6.1 We will always aim to deliver your order within the delivery slot allocated at the time you place your order.
6.2 If nobody is available at the primary delivery address (nominated by you at the time you place your order) to take delivery of the order, we will leave notification of the delivery instead either to the secondary delivery address or secure place (nominated by you at the time you place your order).
6.3 Our deliveries are made with “no signature required”. In the event that nobody is available to take delivery of your order at either your primary or secondary delivery address or you ask us to leave your goods unattended at a secure place, The Farm Butcher expressly disclaims all liability that may arise in consequence of the delivery being left unattended, including, without limitation, theft, tampering or contamination, however caused.
6.4 If your delivery is refused or not accepted at a recipient's address, we can not take responsibility for this and can not offer a free replacement box.
6.5 On domestic deliveries there may be an additional courier charges per additional parcel for order consignments of multiple parcels. Please note that for Ireland and the Highlands this courier charge may be more per additional parcel.
6.6 In relation to gift hampers and gifts packaged within a gift box please note that each gift is charged as a one box delivery.
6.7 Events outside our control, for example, epidemics, extreme weather conditions, may occasionally mean we are unable to deliver your goods at the time agreed. In these circumstances, we will contact you as early as possible to rearrange the delivery time. In such an event, our liability to you shall be limited to the price of the goods ordered and the cost of delivery.
6.8 Our Christmas delivery availability and prices are subject to change in the run up to Christmas. All changes will be reflected in the checkout process.
6.9 During December, we may be unable to change delivery dates on orders placed.
6.10 From time to time delivery may take an additional day due to seasonal variations or volume. Your meat will stay chilled in our packaging - which allows meat to be in transit for 72 hours.
6.11 National UK Mainland delivery (excluding Scottish Highlands) - our free standard delivery is applied to your order when you have more than £85 worth of full price items in your bag. Otherwise a flat-rate charge of £8.99 will apply.
6.12 Local delivery within 5 miles of SN16 9HA - our free standard delivery is applied to your order when you have more than £25 worth of full price items in your bag. Otherwise a flat-rate charge of £3.40 will apply.
7. IF YOU ARE DISSATISFIED
7.1 We are committed to offering you the very best service and the very best produce and we guarantee the quality of all goods and produce you order from us. You must inspect the goods immediately upon delivery and, in the event that you are dissatisfied in any way with either our service or the quality of the goods you receive, let us know promptly in writing via email email@example.com
7.2 Complaints in respect of service will be reviewed by our team and we promise to respond to you within 1 working day whenever possible.
7.3 Complaints in respect of the quality of the goods you receive will be forwarded to our master butcher for review. Please take photos and retain produce for review, and we promise to respond to you within 1 working day whenever possible with our findings.
7.4 Unfortunately, we are unable to accept the return of any produce delivered to you but, if the goods ordered by you do not meet your reasonable satisfaction, we may, in our absolute discretion, send you either a The Farm Butcher voucher or a discount code to the value of the goods that have fallen short of your expectations within 3 working days of a complaint being received.
7.5 On occasion, we may request the return of the goods for inspection, and The Farm Butcher will cover the delivery cost when a receipt for delivery is presented up to a maximum of £15.
8. WHAT WE WILL NOT BE LIABLE FOR
8.1 We will not be liable for any indirect or consequential loss or damage of loss of profits arising out of our supply or failure to supply the goods to you.
8.2 Nothing in this Agreement shall in any way limit our liability for death or personal injury resulting from our breach of contract, tort or negligence nor limit any legal rights you have as a consumer.
8.3 Some of our products may contain traces of nuts and other allergens. We will ensure that the ingredients of each product are clearly listed on our website but it is your responsibility to ensure that you have read the information. If you require further information on allergens, please contact us.
8.4 The goods are sold to you on the basis that you are a consumer therefore we will not be liable for any special losses that you might suffer using, distribution or reselling the goods as part of a business.
8.5 We shall not be liable for goods once they have been delivered to the address or secure place stated in your order.
8.6 Our packaging is designed to ensure our produce reaches you in perfect condition but it is your responsibility to ensure that all perishable goods are refrigerated as soon as possible upon receipt. Further, if you or a third party moves, transports or delivers the goods to any other address following our delivery, we shall not be liable for anything that that third party might do to the goods or any subsequent deterioration in the produce
8.7 Due to the nature of our products the minimum and maximum weight cannot always be guaranteed. Whole products such as turkeys, geese, rabbits, suckling pigs, and game birds etc may not always meet the exact weight criteria. We will not accept liability for under or overweight products, the published price is the unit price. We will however always endeavour to meet weight expectations.
8.8 Please note that we will do our best to ensure that access to our website is uninterrupted and that transmission is error-free but, given the nature of the internet, this is not something that we are able to guarantee. There may be occasions where access is suspended or restricted so that we can undertake repairs, maintenance or improvements. We will keep such occasions to a minimum and endeavour to restore full access as soon as we can.
9.1 These terms and conditions set out the entire agreement between us. Any failure by us to enforce any of our rights under this Agreement shall not prejudice our entitlement to rely on any of our rights in the future.
9.2 We shall not be liable for delays or failures to perform our obligations if that delay of failure arises from events beyond our reasonable control.
9.3 We reserve the right to change our website, policies and terms and conditions at any time but this shall not affect the terms and conditions prevailing at the time you make a purchase.
9.4 Whilst we take the utmost care to ensure that all product descriptions, images, information and prices are accurate, we do not accept any liability for any inaccuracies, errors or omissions. Colour and shape may vary from those shown on the website.
9.5 This Agreement is governed by the laws or England and Wales and both parties hereby submit to the exclusive jurisdiction of the English courts.
10. WEIGHTS OF PRODUCTS
10.1 Due to the nature of our products being reared free-range, some product weights may vary slightly at time of products being supplied. Any changes to weights will be clearly communicated to the customer.
11. SHELF LIFE
11.1 The Farm Butcher will always deliver with the shelf life as advertised on the product packaging as a minimum.
12. AGE RESTRICTION
12.1 There may be instances where due to restrictions (legal or otherwise) or practices in relation to a Product, we are prevented from being able to deliver it to you (for example age- or country-restricted products such as alcohol). The Farm Butcher shall not be held liable in relation to any Product that we are unable to sell or deliver to you as a result of such restrictions. Please refer to the Product Description of your selected Product(s) to see if any restrictions apply. In the event that a restriction is enforced after you have placed your Order with us, we will do our utmost to notify you as soon as reasonably practicable.
12.2 If you place an Order for any Products which are age-restricted, you warrant that you meet the age requirement for that Product, for example over eighteen (18) years to place an Order for any alcohol product. It is an offence to buy or attempt to buy age-restricted Products if you are under age or to purchase such Products for someone else who is under age.
12.3 We reserve the right not to sell or deliver any age-restricted Product to anyone who is, or appears to be, under the required age.
13. BESPOKE BUTCHERY REQUESTS
13.1 We offer a bespoke butchery service to our customers. Subject to the complexity of the request The Farm Butcher reserves the right to charge a bespoke butchery charge.
13.2 If a specific request incurs such a fee we will notify the customer in advance to advise.
13.3 Unfortunately, during busy periods, including Christmas, we may be unable to take special requests on products due to high volumes.
14. VOUCHERS & PROMOTIONAL CODES
14.1 Promotional codes entitle you, at the time of ordering, to a saving equivalent to the discount advertised at the time.
14.2 The Farm Butcher reserves the right to decline orders where, in its opinion, a promotional code is invalid for the order being placed.
14.3 Promotional codes cannot be used in conjunction with any other offers or promotions.
14.4 Some offers are not valid on sale items or other discounted products.
14.5 Promotional codes have no monetary value and cannot be exchanged for cash.
14.6 The Farm Butcher is not responsible and has no obligation to honour any promotional voucher code which is obtained via a third party source such as a Voucher Code website if the code is not valid.
14.7 Christmas codes are valid to subscribers using their code over the stated order min. spend. Orders must be placed for December Christmas deliveries and cannot be moved to another date outside of December and standard Christmas terms & conditions apply. Codes must be used within the stated time frames. The Farm Butcher reserves the right to cancel promotions at any time. Cannot be used in conjunction with other offers or promotions and Christmas delivery terms & conditions apply.
14.8 For any additional information, please contact our team by calling 01666 333250 or sending an email to firstname.lastname@example.org.
14.9 Subscription promotional codes are only valid to redeem against subscription/reoccurring orders. The Farm Butcher reserves the right to withdraw promotional codes at any time. All standard promotional code terms and conditions apply.
14.10 Any multi-buy offer such as 3 for 2 or 5 for 4, will always deduct the cheapest item from the basket. Your order must contain all products and the basket will automatically deduct the cost for the cheapest item. Only valid on products marked as part of the promotion. Other promotional codes or offers will not be valid against multi-buy offer orders.
14.11 Gift Vouchers: gift vouchers are unique and single use only and will be received via email. Codes can be redeemed on any product, but must be used on or before the allocated expiry date. There is no cash alternative.
15. THE FARM BUTCHER SOCIAL MEDIA COMPETITION
UK entrants must be followers of The Farm Butcher on Facebook and/or Instagram, and have liked and shared the competition post as stated within the competition rules. The winner must be over the age of 18 and live in the mainland UK, winners in highlands and islands will be subject to delivery charges. The winner will be chosen by The Farm Butcher staff and contacted on the day after the competition finishing date. The prize is non-transferable, non-refundable and non-negotiable. There is no cash alternative. The Promoter reserves the right to substitute the prize (or any part thereof) for one of its choosing which has a value the same of the original prize in the event of circumstances outside of its control. Unless otherwise stated in the Promotion Rules, the prize must be claimed within 7 days of the winner being notified. If the winner fails to claim their prize within this time period then the Promoter reserves the right to award the prize to an alternative winner. In no circumstances is a Promotion in any way sponsored, endorsed, administered by or associated with Twitter, Facebook, Instagram, Pinterest or any other social media channel. The Promoter reserves the right to (i) cancel this Promotion, (ii) cancel or refuse any individual’s entry, and (iii) amend these terms and conditions (and will use reasonable endeavours to notify changes to entrants and potential entrants). These terms and conditions shall be governed by English law and the English courts shall have exclusive jurisdiction in the event of a dispute.